These Terms and Conditions (“Terms”) govern the use of the website and services provided by Hochwald LLC. (“we,” “us,” or “our”). By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.
1. Acceptance of Terms
By using our website, you agree to these Terms and any policies referenced herein. If you do not agree with these Terms, please do not use our website.
2. Products and Services
a. Custom Woodworking: We offer handmade, custom woodworking products. All products are made to order based on your specifications.
b. Product Descriptions: We make every effort to provide accurate descriptions and images of our products. However, variations may occur due to the nature of handmade items and the uniqueness of wood grains.
3. Ordering and Payments
a. Order Placement: By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel orders at our discretion.
b. Payment: Payment is required in full at the time of order placement. We accept [list accepted payment methods].
c. Cancellation: Orders may be canceled within 24 hours of order placement. After this period, cancellations are subject to a 10% cancellation fee.
4. Shipping and Delivery
a. Shipping Times: Shipping times are provided as estimates. Delays may occur due to factors beyond our control.
b. Shipping Costs: Shipping costs are calculated based on the destination and weight of the order. These costs are outlined during the checkout process.
c. Delivery: We are not responsible for items lost or damaged during shipping. Please inspect your order upon delivery and report any issues to us within 3 business days.
5. Returns and Refunds
a. Returns: Custom woodworking items are non-returnable. If an item arrives damaged, please contact us within 3 days with supporting documentation.
b. Refunds: Refunds will be issued for damaged items in accordance with our refund policy. Refunds will be processed within 5 days of receipt of damaged items.
6. Intellectual Property
a. Ownership: All content, including images, designs, and text, on our website is the property of Hochwald LLC. and is protected by intellectual property laws.
b. Use of Images: We reserve the right to use images of custom orders for promotional purposes unless otherwise specified by the customer.
7. Privacy
a. Personal Information: We collect and use personal information in accordance with our Privacy Policy. By using our website, you consent to our use of your personal information as described therein.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [insert jurisdiction].
9. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically.
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any updates or modifications. If you have any questions or concerns, please contact us at [insert contact information].